Shipping Policy
Effective Date: January 4, 2025
At Supremerapic, we are dedicated to providing you with a smooth and efficient shipping experience. Our shipping policy ensures that your holiday decorations arrive quickly, safely, and in perfect condition, so you can start enjoying them right away.
1. Order Processing Time
All orders are processed within 1-2 business days of receiving payment. Orders are not processed on weekends or holidays. If we experience a high volume of orders (such as during the holiday season), there may be a slight delay in processing. We will notify you of any significant delays and keep you informed about the status of your order.
2. Shipping Rates and Delivery Times
We offer a variety of shipping options to meet your needs. Shipping rates are calculated based on the weight and dimensions of the items in your order, as well as your shipping location. You will be able to see the total shipping cost before completing your purchase at checkout.
Here are the standard shipping methods and estimated delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that shipping times are estimates and may vary depending on the destination and the time of year. We are not responsible for delays caused by the carrier or due to unforeseen circumstances, such as weather events or customs issues for international orders.
3. International Shipping
We are pleased to offer international shipping to many countries around the world. The shipping rates and delivery times for international orders vary depending on the destination. All customs duties, taxes, and fees imposed by the destination country are the responsibility of the customer. Please ensure that your shipping address is correct, as we are not responsible for undelivered packages due to incorrect or incomplete addresses.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can track your order status through the provided tracking number, which will direct you to the carrier’s website. Please allow up to 24 hours for the tracking information to be updated after your order has been shipped.
5. Shipping Restrictions
Some items may be restricted for delivery to certain locations, either due to size, weight, or regulations. If we are unable to ship a particular item to your location, we will notify you before processing your order.
6. Lost or Damaged Packages
While we take great care in ensuring that all orders are packed securely, accidents can happen. If your order arrives damaged or if it is lost in transit, please contact our customer service team at info@supremerapic.net within 7 days of receiving your order. We will work with you and the shipping carrier to resolve the issue promptly. In the case of damaged items, you may be asked to provide photos of the damage to help us process the claim.
7. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, please refer to our Returns & Exchanges Policy for detailed instructions. We offer a hassle-free return process for most items, provided they are in new and unused condition.